Return & Refund Policy

At Pallet Plug 614, we sell liquidation, overstock, customer-return, open-box, damaged-box, and closeout inventory. Item conditions may vary, and some products may not be fully tested unless specifically stated.

We inspect, sort, photograph, and describe our inventory to the best of our ability. If an individual item is defective or missing a part that we overlooked during inspection, it may qualify for a full refund under our 48-hour refund policy.

Refund Eligibility

To qualify for a refund:

You must contact us & return the item within 48 hours of purchase or pickup.

The issue must be an undisclosed defect or missing part that we overlooked.

The item must be returned to Pallet Plug 614 before a refund is issued.

Refunds are not available for buyer’s remorse, fit, color preference, change of mind, improper use, or issues that were disclosed before purchase.

Final-Sale Items

The following purchases are final sale and do not qualify for refunds, returns, or exchanges:

Clothing and shoes

Unclaimed mail and mystery items

Plug Boxes

Pallets and bulk lots

We encourage customers to review all photos and descriptions, ask questions, and inspect merchandise before completing pickup. Liquidation items may have damaged packaging, signs of handling, cosmetic imperfections, or other condition variations.

For return or refund questions, contact us at palletplug614@gmail.com within the 48-hour period.